Shipping and Delivery

Introduction

Thank you for shopping at Aina Womens Store. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of your purchases from our website. By placing an order with us, you agree to the terms stated herein.

Shipping Provider

We utilize the ShipRocket platform to manage our shipping and delivery services. ShipRocket partners with various couriers to ensure your order reaches you in a timely and secure manner.

Shipping Locations

We ship to addresses within India. Currently, we do not offer international shipping.

Processing Time

1. Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Delays: Please note that processing times may be longer during peak seasons or due to unforeseen circumstances. We will notify you of any significant delays.

Shipping Methods and Delivery Times

1. Shipping Methods: We offer various shipping options through ShipRocket, which may include standard, express, and same-day delivery, depending on your location.
2. Delivery Times: Delivery times vary based on the shipping method selected and your location. Estimated delivery times will be provided at checkout. Typical delivery times are as follows:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• Same-Day Delivery: Available in select areas

Shipping Charges

1. Shipping Costs: Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination. These charges will be displayed at checkout.
2. Free Shipping: We may offer free shipping promotions from time to time. The terms and conditions of such promotions will be detailed on our website.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can track your order via the ShipRocket platform or the website of the courier partner handling your shipment.

Address Accuracy

Please ensure that the shipping address provided at checkout is accurate and complete. Aina Womens Store is not responsible for orders that are delayed or lost due to incorrect or incomplete address information.

Delivery Issues

1. Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange a reshipment. Additional shipping charges may apply.
2. Lost or Stolen Packages: If you believe your package has been lost or stolen, please contact us at ainawomensstore@gmail.com. We will work with ShipRocket and the courier partner to investigate the issue and resolve it as quickly as possible.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at ainawomensstore@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund as per our Return and Refund Policy.

Changes to This Policy

We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following any changes indicates your acceptance of the new terms.

Contact Information

If you have any questions or concerns about this Shipping and Delivery Policy, please contact us at:
Email: ainawomensstore@gmail.com

Address:
Aina Womens Store
Kaniyapuram,
Thiruvananthapuram,
Kerala, India

By placing an order with Aina Womens Store, you acknowledge that you have read, understood, and agree to this Shipping and Delivery Policy.